Returns & Exchanges
What is your return policy?▶
In accordance with legal regulations, the U.S. Postal Service and U.S. Customs have the authority to block, destroy, or detain packages. While we stand by the quality of our products, our responsibility is limited to offering either a timely reshipment or a full refund.
If your package has been held at U.S. Customs for more than three weeks, it qualifies for our reshipment policy. In that case, we will either resend your order free of charge or issue a full refund—your choice. If the second shipment also fails to reach you, we will proceed with a full refund. We do not accept any other reasons for returns or refunds. Thank you for your understanding.
How do I request a return?▶
If you have not received your package within three weeks, please contact us immediately at pharmacyonline360@cbdoillink.com. We will help track your shipment or arrange a second shipment or a full refund according to your preference.
How long does it take to process a refund?▶
Refunds are typically processed within 7–10 business days.
Can I get a refund if I’ve used part of the product and feel it’s ineffective?▶
Unfortunately, such situations do not qualify for a return or refund. Thank you for your understanding.
What is the refund process?▶
After review, your funds will be refunded to the same cryptocurrency wallet used for payment. Any associated transfer fees will be covered by us.
Shipping Policy
Which states or regions do you ship to? Do you offer international shipping?▶
We only accept orders from within the United States. We do not accept or process orders from any other countries or regions.
Is shipping free?▶
Yes, all products qualify for free shipping—regardless of order quantity.
How long does it take to process and ship an order?▶
Within 12 hours of placing your order, we will verify and confirm it. If you need to modify or cancel your order, please contact us at pharmacyonline360@cbdoillink.com during this time.
After confirmation, we will send you our designated cryptocurrency wallet address. Once we receive your USDT-TRC20 payment, your order will be shipped within 12 hours. A tracking number and shipping updates will be sent via our website or your registered email.
Can I choose the shipping carrier?▶
No, shipping carriers are not selectable.
How can I track my order?▶
Once your package has shipped, we will update the tracking information on a dedicated webpage or email it to the address you registered with.
What should I do if I haven’t received my package?▶
Please refer to our return policy for next steps.
Orders & Payment Security
Can I modify or cancel my order after placing it?▶
Yes, you may modify or cancel your order at any time before payment is made.
Will I receive an order confirmation email?▶
Yes, a confirmation email will be sent to you.
What payment methods do you accept?▶
We only accept USDT-TRC20 transfers. Due to the nature of our products, we exclusively accept cryptocurrency payments. Once your order is confirmed, we will send you the designated wallet address. Please note that any transaction fees are your responsibility, as they are charged by the cryptocurrency exchange and not by us.
Can I pay with multiple credit cards?▶
No, we do not accept credit card payments.
Why was my order canceled?▶
Orders with repeated quantities for the same product (e.g., 10 capsules x1 + 10 capsules x1) are not accepted due to shipping carrier restrictions.
Is your website payment system secure?▶
Yes, we only accept payments via cryptocurrency to ensure maximum security.
Why was my credit card declined?▶
We do not accept any credit card payments.
Do you support PayPal, Apple Pay, or Google Pay?▶
No, we do not support any of these payment methods.
Account & Privacy
I forgot my password. How can I reset it?▶
Please use the email you registered with to reset your password.
Do I need an account to place an order?▶
Yes, account registration is required.
How do you protect my personal information?▶
We respect your privacy and are committed to safeguarding your personal data. All information you share with us is securely stored on advanced servers. Data submitted through our website is protected by high-level 128-bit encryption.
Can I delete my account?▶
Yes, please contact us at pharmacyonline360@cbdoillink.com to request account deletion.
Product Information
Do I need a doctor’s prescription to purchase your products?▶
No prescription is required.
Are generic drugs different from brand-name drugs? Are they safe?▶
There is no difference. Generic medications are just as safe and effective as brand-name drugs.
What are the product ingredients? Are there any side effects?▶
Each product includes a detailed description of its ingredients and possible side effects.
I have specific health conditions—should I consult a doctor before using your products?▶
Yes, we strongly recommend consulting a doctor before using our products if you have any health concerns.
Can I get free samples or product demonstrations?▶
We do not provide any free samples or product demonstrations. The images on our website are for reference only.
Customer Support & Contact
What are your customer service hours?▶
Our customer service is available daily from 9:00 PM to 11:00 PM EST (Eastern Standard Time).
Do you offer live chat?▶
Yes, our live chat is available daily from 9:00 PM to 11:00 PM EST.
Do you provide phone or email support?▶
We do not offer phone support. For email inquiries, please contact us at pharmacyonline360@cbdoillink.com.
